Elica Chimney Customer Care Review and Maintenance Guide 2025
Elica chimney customer care Hello friends! If you own an Elica chimney or plan to buy one, this guide is for you. Kitchen chimneys play a crucial role in keeping your home clean, smoke-free, and hygienic. Elica, one of India’s most popular kitchen appliance brands, offers a strong after-sales support system through its dedicated customer care service.
In this detailed review, we’ll explore how to reach Elica Chimney Customer Care, what real customers say about their service, the pros and cons of maintaining your chimney, and a complete buying and maintenance guide to help you make the most of your Elica appliance.
Elica Chimney Customer Care Details
If you ever face a problem with your chimney — whether it’s cleaning, repair, or installation — here’s how you can contact Elica PB Whirlpool Kitchen Appliances Pvt. Ltd.
📍 Head Office Address:
Elica PB Whirlpool Kitchen Appliances Pvt. Ltd.
Survey No. 32/5A1, Kondhwa Pisoli Road,
Pisoli, Pune – 411060, Maharashtra, India
📍 Corporate Office / Communication Address:
Elica PB Whirlpool Kitchen Appliances Pvt. Ltd.
Meera Crystal Building, 1st Floor, S. No. 13(P), 14(P), 15(P),
Near Hills & Dales Society, Amenity Space Plot No. 3,
Undri, Pune – 411060
📞 Customer Care Numbers:
Toll-Free: 1800 233 0007
Alternate Number: 9243007666
📧 Email: customercare@elica.in
Real Customer Experiences (2025)
Let’s talk honestly — every brand has both good and bad experiences. Many of my friends and online reviewers have shared how Elica’s service has helped them solve chimney issues quickly.
One customer mentioned that the technicians were punctual and polite, and they fixed the suction problem within a day. Another user appreciated how Elica arranged a free service after a small warranty issue.
However, some users also pointed out that service speed varies by city — in major cities like Pune or Delhi, response times are fast, but smaller towns may experience a short delay.
Overall, users agree that Elica’s customer care is responsive, transparent, and offers genuine spare parts, which ensures the product’s long life.
Understanding Chimney Maintenance and Repairs
A chimney, whether in a household or industrial setting, needs regular care to ensure safety and performance.
Elica chimneys are designed with heat-resistant and corrosion-protected linings. These linings safeguard the structure from hot gases and corrosive fumes. However, even the best chimneys can face issues due to:
- Corrosion of metal parts, leading to cracks or spalling of concrete.
- Physical damage during service or installation.
- Severe wear and tear from long-term exposure to heat and grease.
When the chimney cell gets damaged, it can affect suction and even become a fire risk if left unchecked. That’s why Elica customer care strongly recommends annual servicing to prevent deterioration.
Why Professional Inspection Matters
- Deep cleaning of filters and ducts
- Inspection for moisture penetration
- Checking of electrical safety and motor function
- Testing suction power
Cost of Chimney Repair and Repointing
The cost of repair depends on the chimney size, height, and age. Smaller domestic chimneys cost less to maintain, while large or industrial ones may require more extensive work.
| Type of Chimney | Estimated Service Cost (₹) | Remarks |
|---|---|---|
| Elica Wall-Mount Chimney | 800 – 1,200 | Standard cleaning |
| Elica Auto-Clean Chimney | 1,500 – 2,500 | Includes deep motor cleaning |
| Industrial Chimney (Steel Lining) | 4,000 – 8,000 | Depends on corrosion level |
| Masonry Chimney (Old Construction) | 5,000 – 10,000 | Repointing or relining required |
Tip: Always ask for an official service receipt from Elica. It ensures your warranty stays valid.
Pros and Cons of Elica Chimneys
| Pros | Cons |
|---|---|
| Excellent build quality with durable materials | Slightly expensive compared to local brands |
| Efficient suction and low noise operation | Service response may vary by region |
| Easy-to-clean filters with auto-clean technology | Spare parts may take time in smaller cities |
| Reliable customer care and warranty | Requires regular maintenance for best performance |
Buying Guide: How to Choose the Right Elica Chimney
1. Kitchen Size
- For small kitchens, choose 60 cm chimneys.
- For larger modular kitchens, 90 cm auto-clean models work best.
2. Type of Cooking
- Heavy frying or spicy Indian cooking? Go for high suction power (1200–1500 m³/hr).
- Light cooking or baking? A low suction chimney is sufficient.
3. Mounting Type
- Wall-mounted: Perfect for most Indian homes.
- Ceiling-mounted: Ideal for island kitchens.
4. Filter Type
- Baffle filters: Great for Indian food with heavy oil usage.
- Filterless: Low maintenance and modern design.
5. Smart Features
Elica offers touch control panels, auto-clean technology, and LED lighting — making them user-friendly and efficient.
Chimney Cleaning & Safety Tips
Is it worth getting the Dyson’s Supersonic hairdryer?
- Use Elica’s auto-clean feature once a month.
- Check for oil leakage near the motor section.
- Always turn off the chimney after cooking.
- Avoid harsh chemicals — use mild detergent and warm water.
Elica Chimney Comparison Table (Top 3 Models 2025)
| Model | Suction Power | Filter Type | Noise Level | Auto-Clean | Approx. Price (₹) | Best For |
|---|---|---|---|---|---|---|
| Elica WDAT HAC 60 NERO | 1200 m³/hr | Baffle Filter | 58 dB | Yes | 12,000 | Small to medium kitchens |
| Elica 90 cm Deep Silent | 1425 m³/hr | Filterless | 58 dB | Yes | 17,000 | Large modular kitchens |
| Elica Flexi HCT 60 Nero | 1100 m³/hr | Baffle Filter | 60 dB | Semi | 10,500 | Compact households |
Frequently Asked Questions (FAQs)
Q1. How can I contact Elica Chimney Customer Care?
You can reach Elica toll-free at 1800 233 0007 or email customercare@elica.in. Their service operates Monday to Saturday, 9 AM to 6 PM.
Q2. How often should I clean my Elica chimney?
For Indian kitchens, clean filters every 15–20 days, and use auto-clean at least once a month.
Q3. What is the average lifespan of an Elica chimney?
With regular service, an Elica chimney can last 8–10 years easily.
Q4. Are Elica spare parts expensive?
Not much. Common parts like filters or lights are affordable, and Elica provides genuine replacements through authorized service centers.
Q5. Can I register a service request online?
Yes. Visit Elica’s official website and select ‘Book a Service’ under the support section.
What is the dyson hair dryer price in india
Conclusion
In conclusion, Elica Chimney Customer Care (2025) continues to offer reliable and professional service across India. Whether you’re facing minor suction issues or need deep cleaning, their technical team ensures safety and quality at every step.
From my own and friends’ experiences, we can confidently say that Elica chimneys are worth the investment — combining style, durability, and excellent after-sales support. Just remember, like every appliance, regular maintenance is key to long-term performance.
So, the next time your Elica chimney needs attention, don’t worry — help is just one call or email away.
